Is monthly billing month-to-month?
No. Starter, AiE Estimator and Project+ are 12-month agreements. Monthly pricing is a monthly payment schedule over the 12-month term. AiE Estimator and Project+ also offer annual billing.
How does renewal work?
Unless cancelled at least 30 days before the end of the current subscription term, the subscription will renew for an additional 12-month term.
What happens if I cancel or stop using the service?
Cancellation prevents the next renewal. It does not terminate the current subscription term or eliminate payment obligations already committed for that term. Customers who select monthly billing remain responsible for all monthly payments due during the 12-month subscription term, even if they stop using the service before the term ends.
You may cancel within 7 days of the initial purchase for a full refund, subject to the published guarantee requirements. After that period, the full 12-month commitment applies. Contact customerservice@xkey.ca to submit a cancellation or non-renewal request.
Does Starter include the 7-day money-back guarantee?
Yes. Starter is $49/month, billed monthly on a 12-month agreement, with up to 400 AiE counts/month and the 7-day money-back guarantee. The published onboarding and refund requirements apply. Starter auto-renews unless cancelled under the subscription and cancellation terms.
What is the 7-Day Satisfaction Guarantee?
Complete the guided AiE onboarding and build your first estimate. If AiE is not the right fit, contact us within 7 days of the initial purchase to cancel and receive a full refund. After the 7-day guarantee period, the full 12-month commitment applies.
Read the Terms of Service.
Can I switch from monthly to annual?
AiE Estimator and Project+ offer monthly or annual payment schedules on a 12-month agreement. Contact Xkey to confirm when a billing change can take effect and any applicable credit. Starter is billed monthly under a 12-month agreement and does not currently have a separate annual-payment option.
What happens when I reach my Starter usage limit?
Starter includes up to 400 AiE counts per month, shared across the account. Contractors who need unlimited estimating can upgrade to AiE Estimator.
Will my estimates and project information remain when I upgrade?
For upgrades involving existing estimates or project information, contact our team before changing plans.
Can I add additional users?
Starter supports up to 2 users sharing the monthly allowance. Need multiple seats? Talk to us about team pricing.
Do I need to book a demo before purchasing?
No. A demo is optional. Choose a plan and request access now. Online checkout is not yet available.